This Privacy Policy explains how De Mello Coffee Online Inc. ("we", "us", "our") collects, uses, discloses, stores, and protects personal information in connection with our website, online services, and coffee-shop related business operations at kotval.pro. We are committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation.
Business name: De Mello Coffee Online Inc.
Address: 2489 Yonge Street, Toronto, ON M4P 2H6, Canada
Email: [email protected]
Phone: +1 416-556-5393
1. Introduction and Company Information
This Privacy Policy applies to personal information collected by De Mello Coffee Online Inc. through our website, online ordering channels, customer service interactions, marketing communications, and other interactions related to our coffee-shop business. By using our website or providing us with personal information, you acknowledge that your information will be handled in accordance with this Privacy Policy.
Personal information means any information about an identifiable individual, as defined under applicable Canadian privacy law. It does not include anonymized or De Mello Coffee-identified information that cannot reasonably be associated with an individual.
2. Data Collection and Processing
We may collect personal information directly from you, automatically through our website, or from third parties where permitted by law. The types of personal information we may collect include:
- Contact information, such as name, email address, telephone number, billing address, shipping address, and other contact details;
- Account information, such as login credentials, preferences, and order history;
- Transaction information, such as products purchased, payment status, receipts, and refunds;
- Customer service communications, including emails, messages, complaints, and feedback;
- Website and device information, such as IP address, browser type, device identifiers, operating system, pages visited, and approximate location derived from IP address;
- Marketing preferences and consent choices;
- Any other personal information you voluntarily provide to us.
We may collect this information when you:
- Place an order or make a purchase;
- Create or manage an account;
- Subscribe to newsletters or promotional communications;
- Contact us by email, phone, or web forms;
- Interact with our website or advertisements;
- Participate in promotions, surveys, or loyalty programs;
- Provide feedback, reviews, or customer support requests.
3. Purpose of Data Processing
We use personal information for the following purposes:
- To process and fulfill online orders, deliveries, pickups, and refunds;
- To manage customer accounts and preferences;
- To provide customer service and respond to inquiries;
- To process payments and prevent fraudulent transactions;
- To send order confirmations, receipts, service notices, and administrative communications;
- To improve our website, products, services, and customer experience;
- To personalize content and offers, subject to applicable consent requirements;
- To conduct analytics, measure website performance, and understand customer trends;
- To comply with legal and regulatory obligations;
- To protect our business, customers, and systems from fraud, misuse, or security threats;
- To administer promotions, loyalty programs, and surveys, where offered;
- To send marketing communications where permitted by law and consented to by you, where required.
4. Legal Basis for Processing
Under Canadian privacy law, we generally process personal information with your knowledge and consent, unless otherwise permitted or required by law. Depending on the context, our legal grounds for processing may include:
- Consent: where you have given express or implied consent to the collection, use, or disclosure of your personal information;
- Contractual necessity: where processing is necessary to fulfill a purchase, deliver a product, or provide services you requested;
- Legitimate business purposes: where permitted by law, including fraud prevention, system security, internal administration, and service improvement;
- Legal obligations: where we must retain or disclose information to comply with applicable laws, tax requirements, accounting rules, court orders, or lawful requests from authorities.
Where consent is required, you may withdraw it at any time, subject to legal or contractual restrictions and reasonable notice.
5. Data Sharing and Third Parties
We may share personal information with third parties only as necessary and in accordance with applicable law. These third parties may include:
- Payment processors to process credit card or other payment transactions;
- Shipping and delivery partners to fulfill orders and deliver products;
- IT, hosting, and cloud service providers that support our website, email, and business systems;
- Analytics and marketing service providers that help us understand website usage and communicate with customers, where permitted;
- Professional advisers such as accountants, auditors, lawyers, and insurers;
- Regulatory, tax, and law enforcement authorities where required or permitted by law;
- Business transfer parties in connection with a merger, acquisition, sale, financing, or restructuring of all or part of our business.
We require service providers to safeguard personal information and to use it only for the purposes we authorize. We do not sell personal information in the ordinary sense of the term.
6. Data Transfer to Third Countries
Your personal information may be stored or processed outside your province, outside Canada, or in countries other than your country of residence, including by third-party service providers. In such cases, the information may be subject to the laws of those jurisdictions, which may permit access by courts, law enforcement, or government agencies in those countries.
We take reasonable steps to ensure that any cross-border transfers are protected by appropriate contractual, technical, and organizational safeguards consistent with Canadian privacy requirements. By using our website or providing your information, you acknowledge that such transfers may occur as described in this Policy.
7. Storage Duration
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, tax, and reporting obligations, resolve disputes, enforce agreements, and protect our rights.
Retention periods may vary depending on the type of information and the reason it was collected. As general guidance:
- Order and transaction records may be retained for a period required by tax and commercial laws;
- Customer service correspondence may be retained for as long as needed to address the matter and maintain records;
- Marketing preference data may be retained until you withdraw consent or unsubscribe;
- Website analytics data may be retained for a limited period consistent with our business and legal requirements.
When personal information is no longer required, we will securely delete, anonymize, or destroy it in accordance with our retention practices and applicable law.
8. User Rights
Subject to applicable law, you have the right to request access to, correction of, and in some cases deletion or restriction of your personal information. You may also have the right to data portability and to object to certain uses of your information. These rights may be limited by legal requirements or by our need to retain information for legitimate business purposes.
- Access: You may request confirmation of whether we hold personal information about you and request a copy of that information;
- Rectification: You may request correction of inaccurate, incomplete, or outdated personal information;
- Erasure: You may request deletion of personal information in appropriate circumstances, subject to legal retention requirements;
- Restriction: You may request that we limit the processing of your personal information in certain circumstances;
- Data portability: Where applicable, you may request a copy of certain personal information in a structured and commonly used format;
- Objection: You may object to certain processing activities, including some marketing-related processing.
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request. We will respond within a reasonable timeframe and as required by applicable law.
9. Withdrawal of Consent
Where our processing is based on your consent, you may withdraw that consent at any time by contacting us or using any available unsubscribe or preference management mechanism. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Please note that withdrawing consent may affect our ability to provide certain services, such as order notifications, personalized offers, or access to some website features.
10. Right to Complain
If you believe that we have handled your personal information in a way that does not comply with applicable privacy law, you have the right to raise your concern with us directly so that we can investigate and attempt to resolve the issue.
You may also have the right to file a complaint with the appropriate privacy regulator in Canada, including the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy authority. We encourage you to contact us first so we can address your concern promptly.
11. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These safeguards may include:
- Access controls and role-based permissions;
- Encryption in transit where appropriate;
- Secure hosting and network protections;
- Staff confidentiality obligations and privacy awareness practices;
- Monitoring for suspicious activity and system security events;
- Regular review of security and privacy practices.
No method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
12. Contact Information
If you have questions about this Privacy Policy, wish to make a privacy request, or want to submit a complaint, please contact:
De Mello Coffee Online Inc.
2489 Yonge Street, Toronto, ON M4P 2H6, Canada
Email: [email protected]
Phone: +1 416-556-5393
Website: kotval.pro
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, technology, or business operations. When we make changes, we will revise the effective date or otherwise notify you as required by applicable law.
We encourage you to review this Privacy Policy periodically to stay informed about how De Mello Coffee Online Inc. protects your personal information. Your continued use of our website or services after any changes become effective constitutes your acceptance of the updated Privacy Policy, to the extent permitted by law.