Terms of Service of De Mello Coffee Online Inc.
Effective Date: October 19, 2026
These Terms of Service (the “Terms”) govern your access to and use of the website kotval.pro and any related products, services, ordering features, content, and communications provided by De Mello Coffee Online Inc. (“De Mello Coffee Online Inc.,” “we,” “us,” or “our”). By accessing or using our website or placing an order with us, you agree to be bound by these Terms. If you do not agree, you must not use our website or services.
1. Introduction and Acceptance of Terms
These Terms form a legal agreement between you and De Mello Coffee Online Inc., having its address at 2489 Yonge Street, Toronto, ON M4P 2H6, Canada. These Terms apply to all visitors, customers, users, and others who access or use our website or purchase any products or services from us.
By using the website, creating an account, submitting an order, or otherwise engaging with our services, you confirm that you are at least the age of majority in your province or territory of residence and that you have the legal capacity to enter into a binding agreement.
2. Scope of Services
De Mello Coffee Online Inc. operates a coffee-shop business and may offer, among other things:
- Sale of coffee beverages, roasted coffee, tea, food items, merchandise, and related products;
- Order placement, payment processing, pickup, delivery, or other fulfillment methods made available through the website;
- Promotions, loyalty offerings, gift cards, subscriptions, and special offers, if and when available;
- Customer support and communication regarding orders, product availability, and account matters.
We reserve the right to modify, suspend, or discontinue any product, feature, or service at any time, with or without notice, subject to applicable law.
3. User Obligations and Responsibilities
When using our website or services, you agree to:
- Provide accurate, current, and complete information when placing an order or creating an account;
- Maintain the confidentiality of any account credentials and be responsible for all activities under your account;
- Use the website and services only for lawful purposes and in compliance with all applicable laws;
- Not interfere with, damage, or disrupt the website, servers, or networks connected to the website;
- Not attempt to gain unauthorized access to any part of the website, accounts, or systems;
- Not use automated means to access, scrape, copy, or monitor the website without our prior written consent;
- Ensure that any payment method used by you is valid and that you are authorized to use it;
- Respect health, safety, and product-use instructions, including any allergen or consumption warnings provided.
You are responsible for reviewing product descriptions, ingredients, allergen information, and any applicable dietary or health notices before placing an order. If you have allergies, dietary restrictions, or medical concerns, you should contact us before consuming any product.
4. Payment Terms and Conditions
All prices are listed in Canadian dollars unless otherwise stated. Prices, taxes, shipping fees, delivery fees, service fees, and any other applicable charges will be displayed at checkout or otherwise communicated before you complete your purchase.
- Payment must be completed using an accepted payment method before fulfillment unless otherwise stated;
- You authorize us and our third-party payment processors to charge the total amount due for your order;
- We may refuse, cancel, or limit any order if payment cannot be processed, fraud is suspected, or stock is unavailable;
- Promotional codes and discounts are subject to their specific terms and may be modified or withdrawn at any time;
- Where applicable, taxes will be charged in accordance with Canadian and provincial tax laws.
We are not responsible for fees charged by your bank, card issuer, or payment provider, including foreign transaction fees or overdraft charges.
5. Cancellation and Refund Policy
Because we provide food and beverage products, orders may be final once submitted, especially for prepared items that are made to order, time-sensitive, perishable, or customized. Any cancellation rights are subject to the status of the order and applicable law.
- Cancellation before preparation or shipment: We may accept cancellation requests if the order has not yet been prepared, packed, or shipped;
- Prepared or dispatched orders: Orders that have already been prepared, collected, or shipped may not be cancellable;
- Refunds: Refunds, if approved, will generally be issued to the original payment method within a reasonable time;
- Damaged, defective, or incorrect items: If you receive an incorrect, damaged, or defective product, contact us promptly at [email protected] or +1 416-556-5393 so we can assess the issue and, where appropriate, offer a replacement, credit, or refund;
- Perishable goods: Due to health and safety concerns, certain perishable items may not be eligible for return or refund unless required by law.
Any refund or replacement decision will be made at our reasonable discretion, subject to applicable consumer protection laws in Canada and the province of Ontario. Nothing in these Terms limits rights that cannot be waived under applicable law.
6. Liability Limitations
To the fullest extent permitted by applicable law, De Mello Coffee Online Inc. shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or relating to your use of the website, products, or services.
To the fullest extent permitted by law, our total aggregate liability for any claim arising from or related to the website, products, or services shall not exceed the amount you paid to us for the relevant order or service giving rise to the claim, or one hundred Canadian dollars (CAD $100), whichever is greater, except where such limitation is prohibited by law.
We do not guarantee that the website will be uninterrupted, error-free, secure, or free from viruses or other harmful components. You use the website at your own risk.
7. Intellectual Property Rights
All content on the website, including text, graphics, logos, photographs, product names, images, designs, software, compilations, and the arrangement thereof, is owned by or licensed to De Mello Coffee Online Inc. and is protected by Canadian and international intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the website for personal, non-commercial purposes in accordance with these Terms. You may not copy, reproduce, modify, distribute, publicly display, sell, license, reverse engineer, or otherwise exploit any part of the website or its content without our prior written permission, except as expressly permitted by law.
Any trademarks, trade names, or service marks displayed on the website are the property of their respective owners. No rights are granted to you by implication or otherwise except as expressly stated in these Terms.
8. Data Protection and Privacy
We collect, use, disclose, and retain personal information in accordance with our privacy practices and applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial laws.
Personal information may be used to:
- Process and fulfill orders;
- Communicate with you about your purchases, account, or inquiries;
- Provide customer support and improve our products and services;
- Administer promotions, marketing communications, and loyalty programs where permitted by law;
- Detect fraud, prevent abuse, and maintain security;
- Comply with legal and regulatory obligations.
We may share personal information with service providers, payment processors, delivery partners, IT providers, and other third parties that assist us in operating our business, subject to appropriate confidentiality and data protection measures.
By using the website, you consent to the collection, use, and disclosure of your personal information as described in these Terms and any applicable privacy notice. If you have questions about privacy or wish to exercise your privacy rights, contact us using the details below.
9. Force Majeure
We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to acts of God, fire, flood, extreme weather, power outages, labour disputes, pandemics, governmental actions, supply chain disruptions, transportation failures, internet or telecommunications failures, or acts of war, terrorism, or civil unrest.
During a force majeure event, our obligations will be suspended for the duration of the event and for a reasonable recovery period thereafter.
10. Changes to Terms
We may update or revise these Terms from time to time to reflect changes in our business practices, products, technology, legal requirements, or other operational needs. The updated Terms will be posted on this page with a revised effective date.
Your continued use of the website or services after the revised Terms are posted constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the website and services.
11. Applicable Law and Jurisdiction
These Terms and any dispute, claim, or controversy arising out of or relating to them, the website, or our services shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of laws principles.
Subject to any rights you may have under applicable consumer protection legislation, the parties irrevocably submit to the exclusive jurisdiction of the courts located in Toronto, Ontario, Canada for the resolution of any dispute arising from or relating to these Terms.
12. Contact Information
If you have any questions, concerns, or requests regarding these Terms, please contact us at:
- De Mello Coffee Online Inc.
- Address: 2489 Yonge Street, Toronto, ON M4P 2H6, Canada
- Email: [email protected]
- Phone: +1 416-556-5393
- Website: kotval.pro
13. Severability Clause
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
If any invalid or unenforceable provision can be modified to make it valid and enforceable while preserving the parties’ original intent, that provision shall be interpreted and enforced as modified to the extent permitted by law.
By using the website or purchasing from De Mello Coffee Online Inc., you acknowledge that you have read, understood, and agreed to these Terms of Service.